First Cornerstone Group REVIEW: First Cornerstone Group, LLC clients feel safe, confident and secure when doing business with First Cornerstone Group, LLC . Our commitment to 100% client satisfaction makes us stand out in the industry. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business..
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
STATEMENT FROM FIRST CORNERSTONE GROUP:
This client also stated a complaint to the BBB and was taken care of and money was refunded.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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On July 8, 2015 I attended Lance Edwards’ Small Apartments School in Dallas, TX. I was hesitant to sign up because I am disabled and in ill health. In addition, I was caring for an invalid husband and caring for my ex-husband as he was dying. The young trainer, Amir, assured me that I had 30 days to cancel need be. I was billed a payment that day of $599. On 8/7/2015 I called the number provided me and cancelled my training, explaining my reasons once again. On 8/8/2015 I was billed another $599. On 8/10/2015 I received a phone call acknowledging my cancellation and telling me I have until 8/21/2015 to return the materials sent to me. I asked for an address to mail the package and was told to open the box and the return address information would be inside. It was not. I called and left a message requesting an address but it was not given. I got the address of First Cornerstone Group LLC, 1345 Campbell Rd., Suite 200, Houston, TX 77055 on the internet as this is the address listed on all their webpages I located. The company does not answer the phone, but asks you to leave a message and they will return your calls. However, this does not happen in all instances.
In the meantime I have received 3 other calls from FCGLLC asking me to attend boot camps and in each instance, I informed them that I had cancelled my training and was not in good health. I asked that they stop calling me regarding boot camps.
On 8/14/2015 I mailed the package via USPS Priority 2-Day delivery. I never heard back from anyone further. On September 9th 2015 I received a call from FCGLLC telling me my credit card was not working and they were trying to bill me for a third payment. I explained the situation to the caller and he said “Oh.” and hung up. When I called the phone number on the website again, I received a recorded phone message that they will only deal with complaints now via their email: clientcare@fcgllc.com
On 9/10/15 I called Amir (initial trainer) at the phone number he had provided me with. I reminded him who I was and told him I had requested a refund at the beginning of August and had still not received it. I told him my health was poor and I could not train at this point in time. He told me he would take care of it and call me back to let me know it was done. Never heard from him again, surprise, surprise.
Then on 9/24/15 I sent an email regarding their lack of sending my refund. They responded:
Hello,
The policy states the package must be returned within 30 days of receipt. You received the package on 7/21/2015 and sent it back to our office after our conversation on 8/10/2015. We received the package on 8/26/2015. It was a whole week late which is a violation of our refund policy. The materials are in-transit back to you.
Best Regards,
Client Care
On the Tracking by the USPS website, it states I mailed the package 2 Day Priority and that the address it was sent to, the address on their websites, was an UNDELIVERABLE ADDRESS. The USPS took 4 days to Forward it to a Forwarding Address they have for FCGLLC and the USPS took 5 days to deliver it just a short distance away in the same town. So FCGLLC is denying my refund based on the USPS delivery issues. When in fact, if they had provided me with the correct address in the first place this would not have happened and my package would have been delivered in time.
Therefore, I wanted it known that this company still has the incorrect address on all their Websites to mislead individuals on purpose. Real address, which changed in June 22, 2015 according to their notice of such on their publication: Deals & Dollars Club is 2010 North Loop West, Houston, TX 77018. An alternate address is: PO Box 940985, Houston, TX 77094.
In addition, just for the record, this company is not a member of the Better Business Bureau. Thus, they don’t have a rating.
If this company was interested in the best interest of their customers, they would not hide their address, own up to their errors, and not play around with their customers lives or funds.
My health continues to get worse and having to be subjected to this has increased my blood pressure tremendously. My doctors are now concerned I will have a stroke or heart attack. When I should be resting, instead I’m having to file complaints with various entities and subject my health to it’s negative impact.
I truly believe what goes around, comes around and God has always punished those who steal from others. God have mercy on FCGLLC for God’s revenge is worse than mine could ever be.
They state a 100% refund, GUARANTEED and then prevent their customers from being able to meet their obligations by misinformation.
BUYERS please be cautious in dealing with companies of this character, as it won’t lead you to a good place.