Complaint Review: First Data Global Leasing

I am a small retailer located in Minneapolis, MN.  I use Wells Fargo to process my credit cards, who in turn uses First Data as their back-end credit card processor.  My equipment failed. I needed new equipment in a hurry because 75% of my sales are from credit cards.  I asked for loaner equipment.  They said none was available.  In a hurry to be processing again, I called the number given to me by my Wells Fargo Credit Card Processing Representative.

I talked to the person at the other end about a credit card processing terminal that I could lease for $35 per month, for 36 months.  I also let her tell me about there Clover point of sale equipment.  I asked her to ship the Processing terminal, and I would call back later to get more information on the Point of Sale Equipment.  She was to fax the lease for the credit card processing terminal to Wells Fargo.  As it turns out, she faxed two leases; one for the processing terminal, and one for the Clover Point of sale.  I inadvertantly signed both.

They shipped both pieces of equipment to me.  When I realized what had happened, I attempted to call the person that sent me two leases.  She would not return my call.  As it turns out, I was actually dealing with First Data Global Leasing. 

After many disgruntled phone calls to Wells Fargo, I was told to send the point of sale equipment back to a Department at Wells Fargo called "Buyer Remorse".  (Wonder why they would need a whole department for that?)  I had not even opened the boxes.  At my own expense, I shipped the equipment back to "Buyers Remorse".

Insult to injury, I was recently notified by First Data Leasing that they have not received back the cash drawer that they sent me.  Since I did not open the boxes for the point of sale, I have no idea, if I even received the cash drawer that they say they shipped.  They have debited my bank account for the cash drawer, in the amount of over $200 plus tax of approximately 10%.

Meanwhile, they have reported me as delinquent to two of the three major credit reporting agencies for November and December.  When I called them yesterday, the customer service agent could not tell me why.  I have no idea why they could possibly consider me deliquent because whenever they want money they just take it out of my business account. 

Moral of this story is, this the worst, most unethical Company I have ever done business with.  They set the terms.  They take whatever they want out of your bank account, and will report to consumer reporting agencies over any dispute.

RUN FROM THEM!  NEVER DO BUSINESS WITH THEM!!  I am searching for a new credit card processor as we speak!