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First Data Processing, First Data Global Leasing Dishonest, rude company, refuse to do business with First Data Denver Colorado
We live in Northern Wisconsin and have been scammed by First Data also.
We called their customer service department approximately two years ago to return our machine and cancel the contract. We obtained a cancellation number and the address to return the machine toin New York. We sent it via UPS and obtained a tracking number and followed step by step the process and were reassured everything was complete.
2 years later, we closed one of our business accounts at the bank. All of a sudden we receive this letter (the only one) that we were being turned into collections because our lease payment had not cleared. We went back in our records and found First Data had never canceled out the lease and we had paid it for two years after cancellation. Because we have several businesses and were retiring, we had thought this amount on our statement was for our last business.
We called First Data and explained the situation, we gave them our cancellation number, UPS number and Faxed supporting documentation to them. They said we should have worked with leasing and not customer service, they do not have cancellation numbers, the UPS number cannot be tracked after two years and had not even looked at what we Fax'ed to them. They chastised us for working with customer service and not leasing???
We have hours on the phone with them, the employees are extremely rude. We still have not resolved this, but will contact our congressman, state attorney general, Better Business Bureau and put bad reviews on the internet. We are tired of being on hold forever, calls not being returned and rude employees throwing up every possible hurdle they can.
This company and it's employees are the worst of the worst.
Northern Wisconsin businessman
Washburn, Wisconsin
U.S.A.
1 Updates & Rebuttals
Bud
Schaumburg,Illinois,
U.S.A.
I'm in the same boat!
#2Consumer Suggestion
Tue, January 27, 2009
I am in the process of fighting them and the terrible way that they do business. I sold my business, closed the bank account, they took their machine back and now want to still charge me for another 3 years.
Here's our biggest obstacle, they're a 3 billion dollar company with 27,000 employees and more resources than we can fight. One of their main accounts is Sam's Club to give you an idea of what we're up against. This company has a federal conviction against it from a plaintiff called the U.S. Government in the court of Washington D.C.
They also have a ruling against it from the state of California for not conforming to the state laws. They have dissolved their entities in New York as a result of their federal conviction.
If this company can do all of this and still be operating, then obviously this subject matter is only good for print in gossip columns (hint, hint).
By the way, this information is obtainable on the web.