On October 27, 2014 I received my edited manuscript from first editing. The manuscript arrived four days late after they asked for an extension on the job...I gave them that extension only if the editor was doing a good job. When the job was returned it was a terrible job.
First Editing sent me a review survey to do and I went on line and completed it and told them how horrible the job was. I never heard from them...I sent them a second e-mail...telling them again about the terrible job that was did. They e-mailed me back and told me that they had not even read the review I had completed and could only do a re-edit on my manuscript. Because I had not heard from them I hired another editor. I am on a time schedule also.
I paid $1118.00 for this editing job and the person that did it didn't even read it. I asked for a refund and was told that was not in their policy...that their terms state that they will do a re-edit. Since the paper was not delivered on time and I agreed to an extension only if they did a good job then this is another way they did not keep their end up.
I sent a staff person some examples of the bad work and all she did was make excuses for the reason the work was not edited right. This is what I sent them.
Hello,
I did a review for work done on my manuscript a few weeks ago #95184. The work was terrible. I paid a lot of money for this terrible work and waited extra time for it. It was recommended that I get level one but I paid for level three to make sure I got the best service. I am shocked at what was returned to me. First of all my work was being called fiction when it is clearly non-fiction and was labeled by me as such. second the mistakes left behind are a clear example that the manuscript was never even read. If it had been they would have been addressed. I am not sure what happened and I don't care...I paid over a thousand dollars for this mess and I want a refund! If you don't believe what I say...you read the manuscript that was sent back and tell me what kind of job was done. I had to pay someone else for work your editor should have done. For your editor to tell me that she wasn't going to change anything much in my memoir section because it should have been in my own words is simply CRAZY! The whole d**n book is in my own words. I went back through there and found one word spelled wrong twice! and so many more errors.
I am very upset that I had to get back with you after I sent you my negative review. Lisa McMillan
Below are just a few of the errors that I sent the staffer as an example of the editors work and these are her comments about it. I have high lighted in red what I think the errors are...Kathy Hatter typed in black what her response was to each error.
I told the cashier to just add my groceries to her tab and I would pay the total, so she continued on her way, one paper bag in each arm. Once I paid for everything and bagged up my purchases,
I hurried to pay for my groceries and rushed out to find her.
No inherent error. It's likely the editor left this unchanged to preserve your unique voice.
microwave for
$5? This does not appear to be an error.
prepare
29 This does not appear to be an error.
prepare the house for our unwelcom
e guest,
This does not appear to be an error.
maybe
I’ll see him drive past and wave before my day of walking
was through.
This does not appear to be an error.
just plain friendly wanted to take time out to chat
and wish us. Should be "...take time out to chat with us."
Frank and I had made arrangements to spend the night at Esther Brown’s house in Lanett. It had been a while since I’d slept in a real bed. While trying to fall asleep, all I
can think about
are the homeless folks who seldom have the opportunity to sleep under a roof, let alone
a bed.
This spacing does not appear in the document viewed (indicating that this is an issue with the settings of your software).
The rain showed mercy on me and held off until I got my miles in for the day. I reached my daily goal, and then some. Twenty-two miles, that’s a record! Frank and I “rewarded” ourselves with potato chips, Vienna
sausanges, orange juice, and another night parked at a gas station. Good, Lord.
Should be "sausages"
As I digest these
tinny sausanges, I remind myself how lucky I am. The rain is coming down hard. Fortunately, Frank and I figured out that if we park the van a certain way, it won’t leak. That’s teamwork.
Should be "tiny"
f Johnny could so successfully undertake such a long and difficult journey, so could I, and with Johnny’s inspirational story in mind, I
As you can see by the remarks that Kathy Hatter made she is not a very good editor either. First Editing hides behind the fact that they will re-edit but we are all on a time schedule...once they get your money they are not concerned about anything else...sure they will do it again...but why trust them to do it again...after all they are suppose to be professional and do it right the first time.