Complaint Review: First Electronic Bank (Fry's credit card)

The letter below is what I wrote to First Electronic Bank after several calls concerning my $42.00 balance that they added $15.00 fees and wanted to charge me $15.00 more to pay the account off.

I have asked to speak to a supervisor several times and I have been told that there is none available, I have called in different times of the day, and same comment and I have been transferred to a voice mail, I have left my phone number and my name and no one has called.

It is obvious that you are a bank and your only interest is to get paid and that if payment is not made on time that you must take collection action, and I am not complaining about a phone call to me, but the attitude of the collector does in fact bother me, there was no disrespect by the collector but there was a non caring manner and I am sure that it is a company policy to answer negative to get a positive and without care of the reasoning.

I will not explain on this letter why my payment was not sent to you on time and I am not giving an excuse but there is a reason and someone has to care, not just charge late fees or collection fees or all the charges that you can come up to ad to your high interests, I use the Frys card because of convenience only and because I believe in the company, but it is a pity that such a large company like Frys has to use a bank that has no Customer Relations Department to speak to or to at least air out the problem.

Now that I have had this problem I have been looking in the banking commission complaints and other sources and I found that I am not the only one with problems with your bank and your system.