Complaint Review: First Electronic Bank (Fry's credit card)

Unable to see statements online because i can't log in for about a month. Requested billing statements but still hasn't received. I don't know my activity and can't pay for my bill unless i call. Automated charge for paying by phone is $6.95 which they say it wouldn't charge and should disregard but still feel uncomfortable hearing it when paying by phone. Ask representatives for help at least once a week and each gave me different answers.

It should work wait a couple of hours.
System is down. You can pay by phone.
It should work the next day.
Other people can get on. Just wait till the end of the day and try again. If not call us tomorrow.
System is down.

For a month already??? really??? DECEPTIVE PRACTICE SUSPECTED.