Complaint Review: First Financial Asset Management

In November 2009 I had to turn an automobile in that had been financed through RoadLoans in 2005.  The approximate balance was $5000.  I was contacted First Financial Asset Management in Feb. 2011 and set up monthly payments to be drafted from my checking account.  On Jan. 19, 2011 I talked with the First Financial rep to continue my monthly draft and asked the balance.  He gave me the amount of $4635.  

Abruptly First Financial stopped drafting my checking account in September 2011.  I tried to contact them and continually got the number was no longer in service or got a wrong number.  I gave up and they made no effort to contact me.

Two weeks ago, May 2013 I recieve a letter from Fredrick J. Hanna ( atty. representing RoadLoans/Santander) stating that I had a balance due of $5069 and they were attempting to collect.  

During the period that First Financial was drafting my checking account I paid to them $2820 towards satisfying thie origional loan.  They had all of my contact information at the time they stopped drafting my checking account and ceased any contact with me.  For 20 months no one from First Financial or Roadloans made any attempt to contact me.  I can only make one assumption what happened to the money.

Avoid First Financial Asset Management, RoadLoans (apparently now Santander) completely.  Some one in that bunch is a felon.