Complaint Review: FIRST FRANKLIN HOME LOAN SERVICES

We have been trying to modify our mortgage for over a year now. Initially we tried to get on a repayment plan to catch up. We were told First Franklin would not accept partial payments. We started out 3 months behind and when they finally took a payment it was 6 months behind. We have made a payment and a third every month for almost 10 months. They only apply the third of the payment every 3 months..so they sit on it and collect interest. We began the modification process May 18, since then we have faxed 6 sets of pay stubs and 3 sets of the modification paperwork. We got confirmation that it was being processed then when the 30 days would come they would request a new set of pay stubs. The staff is rude and the "supervisors" are no help. They put the loan into foreclosure status so that we can't even refi with a reputable lender. Twice in the past year they have not applied payments then said we didn't make the payment..we provided proof then it was fixed. One month they even attempted to take out 2 payments..then said we missed a payment. We are exahausted with the incompetence and ignorance!
Please feel free to email me with any suggestions

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