First Premier Bank ripoff Does anybody have a name, direct line or address for the customer service prez? Sioux Falls South Dakota
If anyone can help me with the name of the President of Customer Service and a proper mailing address, phone and fax # for this person I would appreciate it.
I have had my account for some time. I received a call the other day because my payment is late (For the 1st time). I was told that as long as payment was made by 6/1 - no additional charges would be incurred.
I went to the website online yesterday and made a payment. This morning I received a call looking for a payment - and surprisingly the balance is about a $100.00 more than it was yesterday online. This person (CHANDRA) was terrible and put her supervisor (LANA) on the line. She was WORSE. She could not have been more insulting - not her problem that I was late - too bad if I made a payment on their system it didn't post so it was as if it did not happen. I asked if she would remove the overcharges - NO - It was ridiculous - I hung up. I told her to cancel the card and she responded she would and that the FULL BALANCE WAS DUE TODAY. I would like to file a complaint with the BBB and the FTC - but would like to copy the company. This is CRAZY!!
Deb
Wolfeboro, New Hampshire
U.S.A.
2 Updates & Rebuttals
Norinne
Mahwah,New Jersey,
U.S.A.
Phone # and Address for First Premier
#3Consumer Suggestion
Wed, August 04, 2004
This is for the lady from Wolfeboro, the phone # I have is 1-800-987-5521, when I get my next statement, I'll post the address. Until then, I'm cutting my card up. Thanks.
Sherri
Piedmont,California,
U.S.A.
FIRST PREMIER..SCUMBAGS OF THE EARTH, a "satisfactory" record with the Better Business Bureau
#3Consumer Comment
Wed, June 02, 2004
Ms Julie Gilson Manager Quality Assurance
Phone Number: (800) 987-3661
Fax Number: (605) 357-3446
Not that she is of any help. I personally had to contact the South Dakota Division of Banking to get any form of response from her. Want to hear something funny? All the complaints on this forum, yet First Premier has a "satisfactory" record with the Better Business Bureau.