Complaint Review: First Progress (Credit Card)

I had a credit card payment due today. I went online to make the payment. It said to "click here" to do so. Of course, I clicked on the link. There was no option to pay online! Their website then tells you that there is no option to pay online and that you have to set up an online bill pay to pay them electronically through your checking account (in order to pay them online).

I called in because the payment was due today!!! The rep told me that he would take the payment for me. I asked him how to pay online, and he told me that they don't have that option. I told him that the website said that there was that option. He again confirmed that that option didn't exist.

From there, the rep asked for my routing and account number I told him that I was using my bank card. He stated that they only take mailed in payments, and payments from checking accounts (whether mailed out by the bank or electronically). I informed him that my bank didn't do electronic payments. However, they mail out checks for bill pay.

Needless to say, I was told that I would be charged a late fee if I didn't pay today and the only way that I could pay was to give him my routing and account number because setting up a bill pay through my bank, at this point, would make my payment late. 

I asked was there a fee to do so. Of course, there was. I had to agree to pay $10 for having a rep assist with the payment. I asked for the courtesy of waiving that payment as there was nothing that told you that you couldn't pay online. In fact, everything says that you can! He told me no and that he would push that $10 to my next billing statement as a courtesy.

Lying to customers and forcing them to give you that type of information was terrible enough. Now, you tell me I'll have to pay a late fee or else?

Needless to say, I'm paying off this secured account and closing it. It's obvious that this company seeks to capitalize off of intentionally making people late on their payments, forcing customers to reveal personal information that is NOT necessary to make payments, etc. 

BEWARE! This company should be avoided at all costs!