Complaint Review: First Union Wacovia

Well, first off these facts are not correct. Attempts by you have been made to speak with customer service and the branch which resulted in you not listening and confrontation. In the branch considerations to call the police were necessary due to your behavior. I can understand how it would be frustrating to wonder where you money is, but the main point should be that this is Ms. Loomis' direct deposits, not yours. I understand that the bank researched recent debit card activity per your request, and found that the debit card and pin number were used. Since the banks don't disclose this information, this would mean that somebody has access to a code that ONLY you should have. In addition to these facts, this account had a very good history since 1989 without problems, until you were added in March. Maybe Ms. Loomis could contact the bank without losing her temper and getting violent and we can work the bank can work this out.

There have been, in fact, deposits up to about 2,200.00 a month (from my understanding)/ however, there have ALSO been withdrawls from a checkcard in the name of Brenda Mae Altizer mailed to the address listed on the account that added up to the balance.