Complaint Review: First United Consumers National Bank - Speigels

When my Spiegels account was turned over to First United Consumers National Bank. I did not receive a payment for months. I wasn't sure what was going on since I rarely use the account, it slipped my mind that I had an account with the company.

One day I called the number on the back of my credit card to find out what was going on. I was told that my account that had been under two hundred dollars was now at over five hundred dollars. I wanted to speak with someone about the bill I was told that I had to put my request in writing.

I wrote the account twice and was never recieved a response back from them. I feel that the company was partly responsible for the fees, due to billing. I was never able to express this to anyone. I have since spoken with others that have similar stories. I wonder if this is a way to cheat me the consumer

Felicia
Norfolk, Virginia
U.S.A.