Complaint Review: Firth Third Bank

I was contacted by Fifth Third Fraud Protective about suspicious activity in Oct 2009.  Sure enough, someone used my credit card info and made purchases.  The large purchaes did not make it thru the system yet and they were able to stop the charges.  The Fifth Third agent informed us to look at our statement over the next few days for any other unauthorized charges that were not posted yet.

We did as instructed and found 2 charges that added up to about $60.00. I contacted Fifth Third and they instructed me provide a written letter disputing the charges.  I did this as instructed and Donald B. Coleman (Senior Vice President of Fifth Third Bank) contacted me a few week later and stated that the charges were valid and that I would be responsible for the funds. However, I would be able to file another letter disputing this decision if I did so within 10 days of the this letter.  This letter was drafted on December 13, 2009. This same letter was even post marked until December 22, 2009.

I turned to my local Fifth Third branch for assistance and spoke with Gregory W. Olech, this was a mistake.  Mr. Olech called me back and stated that Fifth Third felt I made the charges and I would be responsible for the charges. My only option was to dispute the decision and not to worry about the 10 day time limit.  Mr. Olech did nothing to help the situation nor was he concerned about helping a customer from the branch he worked for. This was the most disturbing!!!

The charges from Yahoo Personals were not even in my name ("Betty Williams" and "Thelma Smith") and certainly did not have my email adress attached to it.

Fifth Third Bank alerted me to the fraud to my account!

Instructed me to check other charges to make sure nothing else was fraudulent...

And when I did, they basically said I was a liar and I'm responsible fore the charges...

You tell me, Whats wrong with this picture?????