Fitbit At Fitbit, Service is a Four-Letter Word Nationwide
I received a Fitbit Flex as a gift in 2014. I used it for awhile (about 2-3 months), then stopped. Recently, I wanted to start using it but as luck would have it, my barely used Fitbit won't hold a charge. I went online and found that this is a common problem. Well, great.
So I called Fitbit's customer support team and spoke to a poorly trained rep who had nothing to offer in assistance except a 25% discount on a new one. Hmmm....as a consumer, why would I want to purchase a new Fitbit when I've been totally disappointed with this one? And why wouldn't Fitbit want to "make good" on their product, given that this has been a problem that is well documented online and on social media? Sounds like bad customer relations to me.
And since Fitbit can track all of my activity through my account with them, they know exactly how much and how little this Flex Tracker has been used. Sadly, a Fitbit is worthless if the battery won't hold a charge. Shameful.