Complaint Review: FITBIT

Hi All

Well, I have been a Fitbit fan for over a year and half, loved the product however after a year and a half or using the product and regular updates my Fitbit got stuck in the firmware update position.

After numerous international calls (I live in South Africa) to the help line (South African agents referred me to the head office) they say there is nothing they can do but offer me a 25% discount on a new product as the product is out of warranty

 I find this completely unacceptable and disgusted that they do not take responsibility for their products. I can understand if it was wear and tear or other issues, but the failure is a direct result of their update that they pushed to my watch. I would like to ask if there are any people in the same situation or similar, as I will simply not rest on this matter.

Please could you respond to this forum or email on fitbitcomplaints@gmail.com

I do expect that this post will be removed by Fitbit, as they do not stand by their product

I would like to understand how many other people have the same or similar issues.