Complaint Review: FitBit

After filing a report on a damaged 2 year old Charge 3 tracker, I was offered a 40% discount on a Versa Lite smartwatch. I searched the site for the ideal Versa Lite and settled on one. Upon check-out, I noticed that the 40% discount didn't apply as promised. 

I reached out to FitBit customer service to see if I could get this issue addressed. The customer service agent informed me that this discount was only applicable to a certain color of Versa Lite. I told the agent that the email outlining my discounts made no mention of a color restriction and asked if they could honor the discount on other colors. At that point, the customer service agent became very obstinate and refused to rectify this mistake. 

As someone who spent a majority of their adult working life in retail or food service, I was appalled by the lack of empathy and manners in this customer service agent.

FitBit needs to drastically overhaul their customer service department, because I feel like I was screwed over by them.