Complaint Review: Fitness 4 Less

 Purchased a reconditioned commercial Precor treadmill from Jim Rosen directly operating from his Fitness Warehouse 4 Less on Dec 2nd, 2015. This was to be a Christmas present to my wife even though Jim wouldn't commit to a Christmas delivery, he indicated it was very possible. He advised to contact his customer service after the 12/15 if I hadn't heard anything. On the 16th I started calling everyday for a 'status,' each call was more or less the run around. On the 22nd, my last call before Christmas, I was told there were additional parts needed to be installed this getting it for Christmas was not possible. Disappointed but understanding, I shelved the issue until after the 25th. I called the 28th and was told no shipping information was available but it had left their warehouse on way to the carrier for shipment. I was also told on the same call that they had to get a couple of pieces for the 'reconditioned' status and it was scheduled to ship on Friday. I gave the CS guy an ultimatum of getting it shipped immediately or a refund; I gave him to COB for me (EST) to get an answer. Called back at 5:30EST to speak to another CS person who told me my unit had shipped but they didn't have a tracking code. She asked to give them another 24 hours to get that info. My next steps at this point is to wait on their response to me tomorrow. Anything less than its on its way to me now and here's the tracking code will push me to cancel the order. Jim, if you read this either you need to fire your whole group of employees or admit you're running a racket.