Complaint Review: Fitness Club Warehouse Inc.

My treadmill has been broken for over 3 weeks. I have called and faxed this company many times. I have not receaved a response. I talked to Augustine who says he is the manager, and he will not let me talk to the Owner who is Jim Rosen and claims he is " Super Jim" and that he has a 5 star Better Business Bureau rating. They are totally ignoring my letters and calls and faxes. This is terrible service and a ripoff. I have a lifetime warranty on their invoice to protect my product. I asked before I bought it, would they honor the waranty in Hawaii, and they said of course, and that the warrany was in their name and not the tread mill maker.

Patrick
Lahaina, Hawaii
U.S.A.