Complaint Review: Fitness Connection

I was given a tour of the Fitness Connection and the Assistant Manager (Jamol) was trying his best to get me to join this gym. On the tour, I fell on the very slippery gym floor and broke my hip and had to have surgery which costed me $60,000.00!! He had talked me into joining, as at the time I didn't know my hip was even broken. I was in severe pain, went to the doctor and had to have emergency surgery that afternoon for my broken hip. Then I called Fitness Connection and was informed there would be no fees while I was on medical leave, until my surgeon released me. Was informed I had three days to cancel, and I was in the hospital at that time.

The Fitness Connection's Third Party payor (ABC Company) kept calling me and harassing me daily via telephone and mail. I informed their Corporate Office I did not want to be a member any more, and this was in October 2014, (after I had my surgery). Jamol at Fitness Connection ignored all my phone calls, and the manager (Stephon) and him just passed my messages back and forth. While I was on medical leave they continued to charge my debit card for membership fees and when I informed them of the unauthorized charges to my debit card they wouldn't do anything about it, so I had to put a stop on my debit card.

I physically had to go to Fitness Connection and deal with this as no one would return my phone calls. STAY AWAY FROM FITNESS CONNECTION PEOPLE!!!! I had pictures of my x-rayed broken hip with the surgical screws inserted and I brought then to the Fitness Connection and they STILL continued to bill me, and harass me by numerous phone calls and mail!!! They still owe me money for unauthorized charges made to my debit/Visa card plus their initial start up fee, and I never once used their gym!!!! Now I have permanent damage to my hip, which set me back $60,000.00 and they refuse to help with this huge medical bill, and it was their gym floor I broke my hip on!!!! Folks if you are looking for a gym to work out, BEWARE OF FITNESS CONNECTION!!!! Go to (((competitor's name redacted))) or the (((competitor's name redacted))) or any place else!!!