Bad corporate service. Non responsive for cancellations & freezing accounts
3 Updates & Rebuttals
guht81
houston, Texas,
Diana Supervisor from fitness connection
#4Consumer Comment
Tue, September 10, 2013
I'm going to go from the end of the story to the beginning. I have been calling 281-931-6609 fitness connection "Corporate line" fo 8 weeks now. I have left Diana 16 voicemails. so that's two phone calls a week for 2 months and all I said on the voicemail was my name, number and I would appreciate if she would give me a call back at her earliest convienence and have a nice day.
I have an open credit monitoring service with all credit bureaus that let me know when anything pops up on my credit report. As soon as fitness connection appeared I called to find out what was going on. They said I signed an agreement last August. I told them that I went to sign up with my then pregnant fiancee to help her and I was going to sign up as moral support. Well during the discussion of fees and dues we had an emergency and I told them that I would return to finish if it was necessary and I would like all my paperwork back. They did not want to release my documents and assured me that they would hold on file for when I return.
Well needless to say they signed me up for service and never sent me a monthly bill, nor did they call me after account went passed due. Oh I forgot to mention that the employee that signed me up no longer works for the company. So today I had to pay $140 to remove this nonsense from my file and keep living life instead of worrying about Diana or Fitness connection.
Fitness Connection
Houston, Texas, United States of America
Customer Service
#4UPDATE Employee
Mon, July 23, 2012
Fitness Connection is happy to assist all of our members. Please call our corporate office at 281-931-6609 and one of our representatives will be happy to assist you. Although phone calls are the quickest form of contact, if you do not wish to contact us via phone you are more than welcome to write to us at customerservice@fitnessemail.net ; please provide your name and membership number when explaining your concern/comment.
Thank you,
Fitness Connection Management
Fitness Connection
Houston, Texas, United States of America
Customer Service
#4UPDATE Employee
Mon, July 23, 2012
Fitness Connection is happy to assist all of our members. Please call our corporate office at 281-931-6609 and one of our representatives will be happy to assist you. Although phone calls are the quickest form of contact, if you do not wish to contact us via phone you are more than welcome to write to us at customerservice@fitnessemail.net ; please provide your name and membership number when explaining your concern/comment.
3 Updates & Rebuttals
guht81
houston,Texas,
Diana Supervisor from fitness connection
#4Consumer Comment
Tue, September 10, 2013
I'm going to go from the end of the story to the beginning. I have been calling 281-931-6609 fitness connection "Corporate line" fo 8 weeks now. I have left Diana 16 voicemails. so that's two phone calls a week for 2 months and all I said on the voicemail was my name, number and I would appreciate if she would give me a call back at her earliest convienence and have a nice day.
I have an open credit monitoring service with all credit bureaus that let me know when anything pops up on my credit report. As soon as fitness connection appeared I called to find out what was going on. They said I signed an agreement last August. I told them that I went to sign up with my then pregnant fiancee to help her and I was going to sign up as moral support. Well during the discussion of fees and dues we had an emergency and I told them that I would return to finish if it was necessary and I would like all my paperwork back. They did not want to release my documents and assured me that they would hold on file for when I return.
Well needless to say they signed me up for service and never sent me a monthly bill, nor did they call me after account went passed due. Oh I forgot to mention that the employee that signed me up no longer works for the company. So today I had to pay $140 to remove this nonsense from my file and keep living life instead of worrying about Diana or Fitness connection.
Fitness Connection
Houston,Texas,
United States of America
Customer Service
#4UPDATE Employee
Mon, July 23, 2012
Fitness Connection is happy to assist all of our members. Please call our corporate office at 281-931-6609 and one of our representatives will be happy to assist you. Although phone calls are the quickest form of contact, if you do not wish to contact us via phone you are more than welcome to write to us at customerservice@fitnessemail.net ; please provide your name and membership number when explaining your concern/comment.
Thank you,
Fitness Connection Management
Fitness Connection
Houston,Texas,
United States of America
Customer Service
#4UPDATE Employee
Mon, July 23, 2012
Fitness Connection is happy to assist all of our members. Please call our corporate office at 281-931-6609 and one of our representatives will be happy to assist you. Although phone calls are the quickest form of contact, if you do not wish to contact us via phone you are more than welcome to write to us at customerservice@fitnessemail.net ; please provide your name and membership number when explaining your concern/comment.
Thank you,
Fitness Connection Management