Complaint Review: Fitness Connection

I used to work out at the fitness connection in Mesquite, Texas. when I signed up to start working out at the Fitness connection in Mesquite Texas, I also signed up to be trained by a fitness trainer for $140, and was to be trained by Lexie one of the fitness trainers. Lexie was not able to train me and I was told that she has been fired; I went back to the fitness connection location and spoke to  a couple of people including the managers Eric Ganow and KC.to reassign me with another fitness trainer.

Eric took my info and said he will call me & assign a new fitness trainer for me; Weeks and months passed, and i went there severally to make sure I get a new fitness trainer or give me back my money, but they always took my info and told me that the manager will call me, which never happened.

I have been to FC so many time to resolve this with Eric the manager keeps promising to call me and arrange for someone to help train me to no avail; Finally this month on February 2022,  I went back to FC and cancel my membership and demanded for my refund of $140; Eric knew I was very angry and he promised to give me back my money and gave me his Email address and phone number, that he will refund my money since I did not get the fitness training that i had signed up for with Lexie.

I have emailed him, called the fitness connection in Mesquite so many times to no avail. I did tell Eric that I will sue FC if my money is not refunded and he said that suing the company will not work; that many people have tried it and it does not work, can you imagine the arrogance?..I am therefore asking this platform to help me. 

Sincerely

Fran