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  • Report:  #1149730

Complaint Review: Fitness Worx - Jim English

Fitness Worx - Jim English Jim English, Maryam English Terrible GYM - Bad Facilities - Broken Equipment - Charged my card without my permission!! Criminals! Riverview Florida

  • Reported By:
    Roots — Riverview Florida
  • Submitted:
    Mon, May 26, 2014
  • Updated:
    Tue, May 27, 2014

I "signed up" for this month to month facility less than a year ago. When I say signed up, my friend used my credit card number to sign me up. I was never given any terms and conditions nor did I sign any paperwork. 

About 3 months into having the membership at the gym I realized I was not using it. I also take boxing and jiu jitsu classes so I dont always have time to go to a traditional gym. So I decided to cancel my Month to Month membership with Fitness Worx. 

Unfortunately, after mutiple attempts to call the company, as well as physically going into the establishment I was not able to get ahold of anybody who worked there...It was like the gym wasnt even being managed.  

Finally, after 3 more months of trying to get ahold of the owners(they continued to charge my card this entire time) I finally got a nasty email from a Maryam, saynig I could not cancel and they were going to continue to charge my card. I was disgusted at this so I called Maryam, she told me basically the same thing, I can do what I want but they will not cancel my membership.

At this point, I filed claims with my bank and destroyed my credit card they had on file. 

Two days later I received another email from a Jim English...the owner?? He didn't act much like a business owner, calling me a fuc*ing idot and telling me about his 8000sqft home...as if I care. The membership was $32 a month, not a lot of money, I just don't think a fraudulent company like Fitness Worx and Jim and Maryam English should be able to bully people around.  

 

 

 

 

1 Updates & Rebuttals


Owner

Riverview ,
Florida,

Boohoo

#2REBUTTAL Owner of company

Tue, May 27, 2014

We have been in business for over three years now. In those three years we have enrolled over 3000 members. We are currently at 1400+ members, that would mean that we have cancelled 1000+ members over the last 3 yrs. your my first complaint . The simple fact is this, you want your money back because you stoped useing the gym. What's so funny is you were demanding the last 3 months back because you didn't use it?  I haven't used my boat in 6 months, so I shouldn't make a payment. Regarding your remarks about our gym being dirty and broken equipment, we are a little dirty rite now because we have added an additional 2500 sq ft. & more equipment. Next month we are adding an additional 1400 sq ft for aerobic classes. We are growing!!!  We stand behind our reputation. 1400+ members strong, been in business for over 3 yrs and your my first complaint?   Thanks for being a member! FYI My house is 8500 sq ft. Cheers!

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