Five Dock Chrysler Jeep Dodge autosportssydney Major defective vehicle, multiple repairs on same problem. Ignores all my contacts, will not replace or refund us. Five Dock, Sydney, Australia Internet
Five Dock Jeep/autosportsgroup in Five Dock, Sydney. Australia sold us an unsafe Overland.
General Manager Nick TURTON totally ignored all attempts to contact him and treated us with utter and complete contempt.
2012 Jeep Grand Cherokee Overland 3.0L Diesel. Purchased on 05/04/2012.
Mid 2014 we had a problem with the Jeep where once the push start button was pushed, the starter would continually crank over however would not engage the engine. Another time the starter cranking over continued for a number of minutes, doors locked and unlocked while I was within the vehicle, all dash lights and indicators on dash display disappeared then re-appeared. I had time to pop off the push start button cap and insert the key fob to try to disengage starter from cranking. This was to no avail. The starter stopped cranking of its own accord with the vehicle emitting a burnt metallic smell.
Vehicle towed and Jeep accepted as a warranty matter.
As a result the dash had to be removed and replaced three (3) times to diagnose, test and replace components. One component had to come from America and I was told it would take 2 weeks to get here. In desperation I spoke to the service people and offered to pay to have the item express posted out of my own pocket. I was informed to speak with Jeep Customer Service head office about this. My offer was rejected.
An alleged solution to the problem was found and the vehicle returned to us.
03/06/2012, the same incident occurred. Vehicle towed, job warranted.
We feel that this vehicle is extremely unsafe as it is my wife’s vehicle our children are in it the majority of transportation time. Vehicle not starting, doors locking and unlocking of their own accord.
At 9.55am on 05/06/15, 11.44am on 19 June 2015, 9.59am on 22 June 2015, 10.01am on 22 June 2015, 10.03am on 22 June 2015, rang Five Dock C.J.D and asked to speak with the General Manager Nick TURTON. I was informed he was busy and would return my call. At each contact I left my name, phone number and the reason I wished to be contacted. I received no reply.
On the 18 and 19 June 2015 I sent two emails to the General Manger Nick TURTON.
I finally received a reply on the 6th of August 2015.
I have tried unsuccessfully to gain paperwork after warranty work was completed both at the service section where repairs were attempted. I have made numerous attempts to gain information re my warranty work from Customer Care Fiat Chrysler Australia Group, to no avail, them citing privacy issues restrict them from giving me any information re the warranty work to my very own vehicle which Fiat Chrysler Australia have no hold over as I have always owned the vehicle outright from the date of purchase.
Five Dock Jeep with the General Manager Nick TURTON in charge may well need to be avoided at any cost otherwise risk the same fate. An unreliable and unsafe vehicle with the added benefit of being ignored and treated with utter contempt by the General Manager Nick TURTON.