Complaint Review: Flagship First Data Kyle Hicks

In early August we were looking for lower rates for our website. We own two companies. We contacted Several merchants. Flagship Merchant Services had to be one of them :( We ended up getting Kyle Hicks. He seemed to be a nice guy. He really did! However, he wanted to do everything to get a sale of course. We asked him if it would be ok to have two accounts with First Data, since he was going to get us hooked up with them. He said he does it all the time! In fact, Kyle said, he was a Account Manager!!! O Waaaa... Anyways, he got us hooked up with the account, and problem after problem. We faxed over our copy of our check 5 times, he claims he never got it.. Then we get a call about 3 weeks later that our account has been locked up with over 10k in it and we cannot get it back for 6 months! Because we have 2 accounts and we are under fraud alert because we have two accounts with the same company name. I said to the security manager From First Data that the reasoning we have two accounts is because we have a sister company.

He said that the person who set your account up set it up incorrectly. The security manager asked me for invoices for our 2 orders, my drivers license, a bank statement, a phone bill. No problem. Sent it. 2 hours later, got a call. Still cannot release your money.

First Data has the Worst customer service Ever! Shame on you Kyle and Flagship!