Flagship Merchant Services IPayment Batch did not go through and they would not release the payments.
March 2020 had a batch of a couple thousand dollars not go through. I didn't discover this until November when I was reconciling my QuickBooks. I reached out to them and the refused to honor the payment EVEN with proof showing everything was done correctly on my part and the customers card had been charged. After a series of phone calls and emails, I was informed there was nothing they could do and told me to reach out to the customer and receive payment again.
NO WAY IN HELL would I ever consider doing this! I asked to closed my account in May 2021, but didn't realize I needed to sign some documents to officialy close my account (my mistake). So they kept charging me through August and at a PREMIUM RATE no doubt even though I had not processed any card. When I asked to get these fees refunded, they said no such luck. I left them and moved on to a better, local processor.