Flagship One,Inc.
Purchased a rebuilt PCM (engine computer) for my 97' Jeep Wrangler from this company last April '2017 . My Jeep I recently purchased had a no start condition . I searched the Internet for a rebuilt or used unit and came upon this company by mistake. Just like everybody else that read the bad reviews about this company, I decided to give this company a chance since they are the only ones offering a "Lifetime Warranty". Little do I know that I will be there there next victim. The first PCM fired up but the check engine light was lite up and I cannot erase the code. I needed the Jeep smog checked for transfer of ownership and this is a major requirement for the Jeep to already having a bad feeling where this would lead to. Anyways after all the questions and technical explanations on how I diagnosed and figured that there PCM sent me was indeed defective, she agreed to send me a replacement unit. To save timpass the tough Calif.emissions test. I e-mailed Flagship One and their rep would even ask me how I figured that out and would not believe me at first. I'm a retired ASE certified shop owner for many years and she does not know it and played around with her as I wase I told her if she can send me a replacement unit asap because the first one took forever like more than 2 weeks because they did not have the unit and was rebuilding one from there core stock. She would not agree to my proposal because according to her it was against company policy to do so. I had no choice but to play there game although I still gave them a second chance but at this point in time I felt that this would be a start of something I will surely regret. The second unit came after again another 2 weeks and lo and behold all my gauges are dead. The PCM controls all the input signals to the gauges/instrument clusters. Again spoke to Cari the rep if that was her real name and went thru the same BS and there lousy excuses. After several arguments and blah..blah..blahhs.. she agreed that it was there fault and will send me another unit as usual. Again another 2 weeks of waiting and guess what they sent me the 3rd and exact same unit and the same problem, all my gauges are inoperable. Now I am pissed and e-mailed Miss Cari again and demanded a refund instead, guess what she told me, and I quote " Sir you are out of warranty".. Our One-Time exchange "Lifetime Warrany" expired because we already sent you three units to date. I said Say what. ?? How can a Lifetime Warranty expire when all three units you sent me where all defective? She insisted that she will stick to there company policy...ha..ha.. What a big joke..you guys are a bunch of criminals that ought to be sent to jail let alone "Burn in Hell". I have placed a formal complaint about them with the BBB and will file the same with NY Dept. of Consumer Affairs so hopefully they will be cited and penalized for all the fraud they have committed. These company Flagship One are committing outright fraud and deception and in major violation of of the professional business and ethics code of the State. Beware people you have been warned! Apexxman