Flagship One, Inc Ordered a an ECU for a 2003 Caravan for our customer. Took 10 days to get it and it did not work. Called them for 10 days to get customer service. East Rockaway New York
We ordered an engine computer to fit a 2003 Dodge Caravan on May 5th 2017. It took 10 days to get the unit. It was purchased as a plug and play per the vin number we provided. Upon recieving the part it was delivered to a shop we have dealt with for over 40 years. The unit would not work. We called Flagship One and were directed to Sarah in customer service. It took 3 days of calling to get her on the phone, not one return call from here after about 11 messages. She contacted the shop directly and informed the shop owner the problem was not the computer but in the vehicle. We tried for 3 more days to contact Sarah because an outside diagnostic repair company was called and they said the computer needed to be flashed. The shop could not wait for the 3 days because they had put their customer in a rental vehicle. We authorized the shop to get the computer flashed since we could not get Flagship to call back and help. The car started immediatly upon flashing and the customer took his vehicle. 2 days later we finally got ahold of Sarah and she said they could not help us. The cost of the computer was 202.49 and the cost to flash was 150.00. Sarah refused any kind of compensation even though we had sent up documentation for the extra work. This company has terrible customer service and am surprised they are still allowed to sell on Ebay. Check out some of the complaints on line.