Complaint Review: Flagship One Inc.

My car was originally diagnosed by a shop, they said I needed a new CCRM Box. So I went on the internet & found your company. I called & spoke to one of your sales guys that helped me with the part I needed for my VIN No. & he emailed me an invoice (see attached #1). It took longer to arrive than what I was told. On Aug 16, 2017, I had to contact your company to see if I was going to get a tracking no. & check status as to how much longer (see attached #2). When the part finally arrived it was installed & then my AC stopped blowing cold air out. I had the AC checked & I ended up needed a new AC compressor & kit of $900. But when the mechanic hooked up the new AC with the new CCRM box, it would not work the new AC. So the mechanic put my old CCRM box in & the new AC blew cold air. Therefore making your CCRM box defective.

This is where it went downhill with you company & customer service. On Aug. 31, 2017, shortly after receiving your part & it was bad, I emailed your company that I was disappointed & I wanted a full refund, no restocking fee & no return shipping fee. No one ever contacted me (see attached #3). I contacted your company several times trying to get help to refund or exchange, leaving several messages. I have attached my cell phone log of calls, over 10 times, besides trying to call from my work phone as well (see attached #4). On Sept. 15, 2017, “Sara” emailed me claiming she couldn’t find me in the system (see attached #5). On Oct. 3, 2017, I received an email asking for my feedback. REALLY??!! I responded back to the email (see attached #6). On Oct. 5, 2017, “Sara” emailed me again, saying she didn’t see my return yet & asked me for my tracking no. I responded that it hasn’t been returned yet because no one is helping me with my request (see attached no. 7).

On Oct. 30, 2017, I received a random email from Sara that has a return address (see attached #8). On Nov. 8, 2017, I shipped your part back with a tracking # & it was received on Nov. 10, 2017. Still, no one contacted me to fix my issue. I called again on Nov. 17, 2017, and 2 times on Nov. 22, 2017, to be on hold for 10 minutes while I was at work. I called again on Nov. 28, 2017, always leaving voicemails! On Nov. 28, 2017, I called & asked to speak to a manager. They said there was no manager in the dept. I needed for the rest of the day. I was told I was given a store credit & I said that was unacceptable. She said I will get a callback tomorrow. On Nov. 29, 2017, I received an email stating I have been issued a credit. WHAT!!?? (see attached #9)

Finally, on Nov. 30, 2017, I got a call from “Sara”. She argued with me & kept saying I didn’t return the part within 30 days. I said because no one at your company would EVER help me! She argued with me over & over about my AC not working & I told her I bought a NEW AC compressor kit & your part won’t run it. I asked for a manager & she said she is a manager. So you are telling me, this whole time I have been dealing with a manager…? I don’t think so. I said I want to speak to someone about you & she said there is no one…I hung up because I was not going to continue arguing with this employee & be treated this way as a customer. On Nov. 30, 2017, I received a random email with an attached questionnaire to fill out to start a return/refund? (see attached #10). At this point I am furious. I go to the BBB to look up complaints, to find out there are 110 complaints with my same problem! Along with 42 negative reviews. I had to file a complaint with the BBB for help to get my full refund back! Stay away from this scamming company!