Complaint Review: Flagstar Mortgage Corporation

I obtained a loan back in 2002 with a local mortgage company and before I'd made my first payment, I was sold to Flagstar in Troy, MI. I'm from California so this was the first of catastrophic events with Flagstar. When I first applied for a loan I presented the mortgage company the original Quit Claim where my husband signed any claim to the property which had belonged to my parents until 1998.

Approximately 1.5 years into the loan, my husband had to file bankruptcy, which he did. I did not file. As a result, Flagstar placed my account in their bankruptcy department and I was informed that I was no longer entitled to a monthly statement nor could I make any payments online. I was three options. 1) personal check, money order or cashiers check mailed overnight 2) Western Union Phone Pay-making the payment over the phone with someone in the bankruptcy dept at Flagstar and 3) Western Union Quick Collect.

I opted to pay by Western Union Phone Pay-------BIG MISTAKE!

Listen, I have really gone through it and because I have I want to share and forewarn you all. What I'm going to tell you is some major critical information. Listen Up!

One---Flagstar has, I believe, a very definate and overt policy about clients who are placed in bankruptcy dept. Because the individual is vunerable and at risk, they will move in like a lion to it's prey.

When you make a Western Union Phone pay, Western Union will provide you with a typed confirmation letter stating the date, time, amount, your bank account number (the last four digits only), your check number, etc. Now, the number one key here is the information with your bank account number and check number.

Flagstar has since my inception with them either transposed, or simply assigned me someone else's bank account number. This means that when they try to draw on your check number through the erroneous bank account, you come up looking like you messed up because you DIDN'T have sufficient funds-"Unsufficient Funds Available".

Then they don't notify you the ONLY way you might know is if you religious check the Western Union letter for the account info & check info. Your bank won't notify you because the check is not being drawn on your CORRECT bank account, get it.

Time goes on, Flagstar doesn't let you know and by way of absence of notification you think your current. The next month they'll accept your information for payment and not informing you of what has happened the previous month, this time they will either do the SAME thing again, or they will withhold your payment and if you don't check you bank statement or be alert to receive the Western Union Confirmation letter it will continue to s****.> Incidentally this happened back in August of 2005, and I never learned of it until October of 2005, and it was purely because I stumbled upon it. I jumped on it like yesterday, sents faxes to the Chairman of the Board, and his brother the CEO. I moved quickly as soon as I found out and stopped the locomotion, but the company is fraudulent, overtly unethical, staff sucks, discriminatory.

I looking for people who have some backbone and are willing to consider joining in a class action suit. I'm also look for some major pitbull attornyes who will latch on and not let go. If you are interested, contact me through the rebuttal key. I am going after them.

Janet
San Francisco, California
U.S.A.