Complaint Review: FlashMemoryStore.com/ComputerMemoryStore.com

March 02,2003 Placed an on-line order with computermemorystore.com (Inner Planetary Media) for memory upgrade for Dell laptop and paid on-line with credit card. Web-site boasted 100% money back guarrantee and 100% satisfaction with no hassle return process.
Normal shipping time was stated to be 3-4 days. After more than a week the original screw up arrives.

Upon installation it is appearent that the memory chip set does not function with my system as it was too big, literally and dimensionally speaking. The memory chip set that was delivered was designed to fit a desk top system with much larger slots. A point that needs to be mentioned at this point is the invoice , their records and the web-sites' part numbers all matched but the actual part being shipped was nowhere near being correct or "corrctable" without the input of the cusotmer who receives the screwed up order.

Calmly, at first, I attempted to make contact via email as instructed by the lady's voice on the answering machine when calling the number listed on the web-site for customer service. Notice no one actually answered the phone. Out of twenty plus calls to the same number only 1 phone call was completed by reaching an actual person. Not a smart person, mind you, but a person nevertheless. Two or three emails were sent when finally, lo and behold, I get an email from a Ron Goldman simply stating all that was required for my successful return of the wrong shipment. The email stated to return the merchandise with a note explaining what I wanted done.

March 11, 2003, I take my package to the post office, register it, insure it and send it with tracking numbers so I can know when it gets back to them. Periodically, I check the USPS site to monitor the packages journey. After a week or so I get a a package on the door step. I am thinking GREAT!, here we go now I can finally get the memory upgrade done and move on to other projects. The package, however, looks strangley familar.
The package, newly received by me, has been to North Brook Illinois, sat in the post office and returned due to no pick up by the intended party.
Using the only means of communication I begin another series of messages and emails to Ron Goldman each with an increasing sense of urgency and dissatisfaction.
April 1, 2003 ( I know, April fool's day - you'd think it could not get any better or worse as the case would be, unfortunately it does.) A Mark "Somebody" calls regarding the "nightmare" of an experience I have had thus far with this memory upgrade. He explains how the post office was inadequate in their handling of the return package and describes all that is required for a successful return process. Funny, I thought that was what Ron Goldman had done as well. This is where I get the address listed in the Rip Off Report.

As instructed, I send to Mark (?)'s attention with my order number referrenced and only with signature comfirmation added. I explain the waiting and lack of feedback that has been my entire experience with "his" organization. He takes a "shot" at customer service by stateing we will be "cross shipping" the respective packages which he should not do but he feels it will be safe to trust.

Honestly at this point, I trust him as well. Why wouldn't I? Ok, never mind, don't answer that.

April 07, 2003 a I. Portnoy signs for the package I have sent to North Brook, Illinois a second time. No cross shipping of merchandise has occurred as I do not have anything to show for my original investment and subsequent mailing fees for an original purchase, now made over a month ago, with a 3-4 day shipping lag.
Once again, the phone calls and emails start heading to North Brook. Only this time I have an additional number that goes directly to magic, mystical Mark's office. Message after message and no repsonse to emails only fuel the frustration fire that is pretty d**n big now.

Maybe April 19, 2003 the crossewd shipped package finally arrives. It fits my laptop but will not allow the system to power up. The memory set is a high density platform (32x8)whereas mine and just about every other computer out there is a 16x8 platform. Mark and I discuss the problem and upon his research he has determined that Dell maybe that only intity that can correct this problem or offer a solution. It was after this lame attempt to pass the buch or "chip set" as it were tha my own research showed me the subtle difference bewteen 16 and 32 bit platforms.

April 29, 2003, the last conversation I had with ol' Marky I explained what I had learned and suggested he correct the problem with inadequate and misleading information on his company's web-site and he agreed. He then committed that a "RMA" form was being emailed to me as we spoke, I was to fill it out and return it quickly as well as the 32 bit chip set so we could finally finish this little project.

Here comes the ending, are you ready?

The "RMA" never came via email or any other mail.
The phone messages were not responded to after the last conversation with "Marky poo". So I packaged up the "yet to be correct" merchandise and returned with signature confirmation and sent that puppy back home with a note explicitly explaining what refund amounts were to be credited to my account and why. i sent an email with the same message. On May 12, 2003 a R. Foster signed for my returned package and attached note. Emails and phone calls informing Computermemorystore.com them that I knew they were in receipt of my returned merchandise and intstructions, to this day have not been responded in any way whatsoever.

This pathetic excuse for an organiztion has nothing to gain by their actions and lack the base intelligence to know better and business conscience to care.
The monies have not been reconciled as of yet and more aggressive action is be prepared for by me.

Clint
Weatherford, Texas
U.S.A.