Print the value of index0
  • Report:  #544103

Complaint Review: Fleetwood RVs and Motorhomes

Fleetwood RVs and Motorhomes Coleman Tent Trailers Fleetwood/Coleman Customer service is non existant Internet

  • Reported By:
    Bob — THOUSAND OAKS,CA. California U.S.A.
  • Submitted:
    Wed, December 23, 2009
  • Updated:
    Wed, December 23, 2009
  • Fleetwood RVs and Motorhomes
    Internet
    United States of America
  • Phone:
  • Category:

Currently going round and round with the dealer and corporate about a 5 rear old tent trailer that Fleetwood/Coleman built. A bad weld from the factory (one weld had oxidation behind it that looked 3-4 years old - it may even have had contamination present when it was welded) on the lift system has caused a failure in an "advertised" lifetime lift warranty. To the dealer/corporate rep they are stating repeatedly that the lifetime warranty only applies to the original owner - as I am the second owner (first owner bought another Fleetwood product) prior to this I owned a Starcraft tent trailer for 15 years - the lift system never failed! This is something very rare and as a weld inspector for an aerospace company I can tell you this was bad long before I purchased it - will update this story a little more as I get more info........


To date: 3 e-mails to corporate, and the local dealer has gotten me zero! Spent 2 hours on hold with Coleman's Customer service 800 number while I was stranded at the campground. I am beginning to see how badly customer and service don't go together with this company! Whatever happened to "doing the right thing" to keep a customer, and build loyalty to a product anymore? 
Respond to this Report!