Complaint Review: Fletcher Jones Imports

We ordered a replacement unit for our navigation/CD/Radio unit

beginning April 2011 through your parts department. After weeks of patiently

waiting for the part we finally received notice that it had arrived. Mid May

2011 your service department installed the unit. While driving for 20 minutes

the CD player stopped playing and the Navigation system stopped working. We

immediately contacted your service department informing them about the issues

we were having. The service department requested to work on the car again which

meant we were out of a car for the second day. At the end of the second day the

service department informed us that the unit we purchased was not the correct

unit and we needed to purchase an additional item at a cost of $1500

(navigation unit). We were never informed that this was necessary when we order

the replacement unit and we were not willing to pay this amount. Dennis

referred us to Janie from the parts department who initially totally ignored

our call and only after I left her the third voicemail indicating that I was

still willing to work with her but that I would take further steps if she did

not call me back. Janie called me back the next day offering me the navigation

unit at a reduced cost of $500. We are extremely disappointed that we were

misinformed about the unit in general but what concerned us even more is the

fact that your service staff also did not know two units were needed and we

were out of a car for two days. We are not willing to spend the additional $500

to the $1000 we already spend and we therefore like to have our old unit back.

Please respond to us by Friday, June 10, 2011 the latest on how we can get our

old unit back (installed) as you misinformed us about the unit in general.