Flip the Trend Ordered and did not receive dog bed Internet
Followed a link from Facebook that stated free dog bed, you pay shipping and handling of $4.99. Placed my order on November 22, 2017, credit card was charged, and as of today (3/4/2018) still haven't received product. I did send an inquiry for an order update and have pasted the reponse below along with my receipt...the heading on my order update came from "live chat" on 12/9/2017 @ 10:38 am. E-mail address is bogus.
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Flip The Trend Thank you for your order Your order has been received and is now being processed. Your order details are shown below for your reference: Order #1$$24 (November 22, 2017) Product Quantity Price High Quality Soft Comfortable Dog Bed For All Dog Breeds Color: Coffee Size: XXXL 1 $0.00 Subtotal: $0.00 Shipping: $4.99 via Express Shipping (6-9 days) Tax: $0.00 Payment method: Credit Card Payment Total: $4.99
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Hi there, Thank you for contacting us. I apologize for the delay to response. Please be advised we’re running low on the Size you ordered. The last stock we received has been damaged, and it was sent back. We are yet to receive the new stock. As in the product page it states that This is a Giveaway offer and it’s sponsored by the Forgotten Dogs Foundation. So the Items are not directly fulfilled by us. We have to wait for the stock to arrive. Your shipment batch is 32nd EXL. Currently we’re proceeding with 31st. All the packages will be sent out quickly with DHL Worldwide Express. You will receive the tracking to your email once it’s shipped. However as on our PSI Delivery terms, you can always get a Full Refund if you haven’t received the items within the expected time frame. I apologize for the delay and I understand your frustration but I confirm that we have no intention to purposely delay your package which is rightfully yours. If you have any questions, don’t hesitate to ask. Regards, TREND Support team.