Complaint Review: Flip the trend

Placed an order on November 24, 2017.  Never received item.  When I contacted them via chat (the only way) they told me their last shipment had been damaged so they were waiting for the new batch and that my order was in que to be sent.  I waited a little longer with no movement.  Contacted again and asked for a refund.  Got an email same day saying it was refunded. ~  January 2, 2018 still waiting for "refund" to hit my card.  I have sent several "status check" emails with no response, and now nobody is even answering the chat option.  DO NOT ORDER FROM THIS "COMPANY"!