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  • Report:  #1459139

Complaint Review: Floor & Decor

Floor & Decor Floor & Decor Sold a defective product The Colony Texas

  • Reported By:
    Christopher — Plano United States
  • Submitted:
    Sun, September 02, 2018
  • Updated:
    Sun, September 02, 2018
  • Floor & Decor
    5651 Texas 121
    The Colony, Texas
    United States
  • Phone:
    4692007050
  • Category:

I purchased over 1500 sq ft. of Bamboo flooring from Floor & Decor. Followed the acculamation instructions, used the proper moisture barrier glue and noticed cupping within 30-days of installation. About two to three months latter the hardwood began to buckle. Notified Floor & Decor and they sent out an inspector that pretty much has said the same thing that other people have written on this site. After further research and investigation, I have found out that most other flooring stores here in North Texas refuse to carry and install Bamboo flooring. Floor & Decor should be held responsible for continuing to sell this defective product; that is very risky without warning to the customer. 

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