Complaint Review: Floor And Decor

 I bought dark bamboo in 2015 from Floor and Decor. It is lifting up and many pieces are bowed. I had a horrible installer that did not catch this and now I have gaps every where. It digs very easily too. Floor and Decor said it was my problem because the installer should of reboxed everything and returned it since it was defective.

I felt like I should comment as there is apparently little about Eco-Forest flooring online. After purchasing the product and not finding install directions, I had to check online to see the different types of installs. I never found that, but I found this Ripoff Report which was distressing as I had purchased the flooring out of town and was more or less stuck with it.

Specifically, I purchased and installed about 1,500 square feet of "Ming Dynasty" hand scraped bamboo, about six inches wide for about 1/3rd the price of anything comparable in North Carolina. I believe it is "stranded" bamboo, which makes it one of the toughest wood floorings available. It was also crazy heavy.

I can say I had no problems with anything mentioned here and potentially elsewhere. I have had no buckling. The flooring is seriously tough. I've rolled a fridge across it, dropped things on it, and I've gotten no more than a tiny dent. I've gotten a few small scratches that are only in the finish, but I have not noticed any quality issues in the fit, finish or quality of the flooring. I have yet to notice any scratches from my dogs running across the flooring either. My installer said it was the heaviest flooring he had ever installed.

I'd imagine Eco-Forest sells the gamut of bamboo, and if you buy a softer bamboo, it will be easily marked up. If you buy the tougher bamboo, it will not be marked up. 

This is the only flooring I've ever bought, but I've had zero complaints about it... other than it saying "Installation Instructions Inside" and there were zero in the 70 boxes I had.

I just closed on my new home, and purchased 320SQFT so far, with about another 1000 to get. I was told bamboo (from eco forest) is more durable than Oak. It also has a 30 year finish warrantee, and a lifetime product guarantee. I've got it laid out to acclimate right now, but this report makes me nervous. Ifs definatly not soft and every board I've seen look extremely tough. I hope some other users of this hard wood leave some comments soon. Personally, I think you were taken for a ride on that deal. Were the boards air tight sealed within the boxes? Each box should contain 20.65sqft/carton, 20 pieces per carton. I've installed tong and groove pine walls and those are extremely soft boards. Theses are defiantly hard wood, no doubt about it.

it is crazy to think that all contractors are problematic.  Think of the millions in this country that help create and maintain it.  I feel that consumers should also have to provide referrals of work relationships if asked by a contractor.  Some of the general public have tendencys to be very hard to work with, want something for free, or both. 

I read the report on floor and decor. I was very surprised. I have used the Eco forest bamboo flooring in three homes. I've never had a problem and have used it in high traffic areas. I laid the floor myself, so I have not had the experience of using a contractor to do it for me. it was easy to install, and after 4 plus years of heavy traffic, every location it is in looks as new as the day I put it down. I've never had to do anything special except damp mop it with mild cleaning solution. I think it is puzzling that the difference of experience i 180 degrees. However, I have very little faith in contractors of ANY kind, because nearly every time I hire a contractor, whether of Angie's list or some other referral source, I ALWAYS have problems - go figure!

I read the report on floor and decor. I was very surprised. I have used the Eco forest bamboo flooring in three homes. I've never had a problem and have used it in high traffic areas. I laid the floor myself, so I have not had the experience of using a contractor to do it for me. it was easy to install, and after 4 plus years of heavy traffic, every location it is in looks as new as the day I put it down. I've never had to do anything special except damp mop it with mild cleaning solution. I think it is puzzling that the difference of experience i 180 degrees. However, I have very little faith in contractors of ANY kind, because nearly every time I hire a contractor, whether of Angie's list or some other referral source, I ALWAYS have problems - go figure!

I read the report on floor and decor. I was very surprised. I have used the Eco forest bamboo flooring in three homes. I've never had a problem and have used it in high traffic areas. I laid the floor myself, so I have not had the experience of using a contractor to do it for me. it was easy to install, and after 4 plus years of heavy traffic, every location it is in looks as new as the day I put it down. I've never had to do anything special except damp mop it with mild cleaning solution. I think it is puzzling that the difference of experience i 180 degrees. However, I have very little faith in contractors of ANY kind, because nearly every time I hire a contractor, whether of Angie's list or some other referral source, I ALWAYS have problems - go figure!