Complaint Review: Floor Coverings International

The kitchen floor is coming up and there there are three large holes to cause injuries. Emilia (Owner) and Carol came over to solve my list of complaints (12). Carol went over all the damages and basically implied that EVERYTHING was my responsibility.

Her idiot foreman (Mark) did not even read the instructions that come with EVERY box of planks. But, Carol has the fastest excuses(lies) I have ever encountered. I have worked with Carol for over 6 months and she still has the same stupid excuses (lies). Both Carol and Emilia are pathological liars. I chatted with Luke Kenton (their sales rep) and he left the company for the same reason - the lies they tell to customers.

It is a pretty good bet that they won't be around very long. Don't let them get YOUR money!! This company of incompetents. Because they are a franchise, they have one more middle man digging into YOUR pocket. It causes them to charge way, way too much for crappy materials and a crew that if they worked hard on it, they could rise to the level of inferior, lousy, low-grade, second-rate installers.

They remind me of an ad on TV - "What's in YOUR Wallet?". I strongly suggest that you use R.C. Willey, Costco, or ANY other reputable business.

UPDATE:
They do NOT have a contractors license!! They refused to give me a receipt or contract.