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  • Report:  #1508919

Complaint Review: Florida Blue

Florida Blue BCBS took money Florida

  • Reported By:
    Gregg — Sarasota Florida United States
  • Submitted:
    Fri, June 11, 2021
  • Updated:
    Sat, July 24, 2021

My health insurance was due to lapse at the end of the year. Because I suspected that I couldn't trust them, I did a chat session online with them to confirm that my policy would not be renewed at the beginning of the year. They confirmed it would not be renewed. I did a screen capture of that conversation (lesson learned here). Then the first of the year came along and sure enough they withdrew over $800 from my bank account. Of course I immediately contacted them (#1). They said they'd refund the money right away. It didn't arrive. I contacted them again (#2). They promised they'd refund it right away. It didn't arrive. This kept repeating for the next 2 months unitl I was up to the 7th time I had to contact them. They admitted that because I did the screen capture that they finally believed me. They finally refunded almost all of my money. They actually pro-rated part of the refund as if the policy had been issued and then I cancelled it. Be careful when working with Florida Blue.

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