Complaint Review: Florida Combined Life PPO copayment plan

Around January some family members went in to get some dental treatment. When we got the bill it was higher than expected. When we called the office they said they had dropped the dental plan that we were on, Florida Combined Life PPO copayment plan.

We got no warning of this what so ever. When I called the head of customer service in Jacksonville she said "we don't have time to send messages to millions of customers". Well they don't have any trouble collecting monthly payments from millions of customers.

Our office said we could up grade to the "plus" program and so did our agent. Several people at BCBS helped us fill out the paper work. Then we get a letter in the mail saying we can't upgrade until our aniversary date.

If they allowed the dentist to drop the plan at anytime they should have allowed us to upgrade at any time.

As it is I need 2 root canals and 4 crows and have to wait until November 15 to get any work done, that is if they didn't lie about "no waiting" period when we sign up for the new plan.

Finding a new dentist isn't like going to a different gas station. I have had some bad ones. My wife lost a tooth because of a bad one. How can they legally dumb this on us without sufficient warning.

My daughter also needs 4 wisdom teeth removed and wanted to get it done before going back to college.

BCBS had no constraints on the dentist and they cause havoc in a paying customers life. Some customer service.