Complaint Review: Florida Leisure Products (a.k.a.) FLP

In October of 2007, I received a card in the mail, inviting my wife and I to a seminar held close to our home. The stated object of the seminar was to offer to us a "service" which would save money. No details were given in the card, we had to go to the seminar to find out the information.

At the seminar, we were told about the company, Florida Leisure Products (FLP), and how their company would, for an annual fee, arrange for us to have products, goods and services at a fraction of suggested retail price. Here is how it was described:

1. We would shop as usual, at our regular shopping outlets, making note of the items we wished to buy, along with the make/model/price information. We were then to forward this information to FLP.
2. FLP would then communicate back to us the price they could supply the item(s) in question, alledgedly at a massive savings, and when the item would be delivered to our door.
3. We would then direct FLP to make the purchase(s), and provide them with a credit card number for the amount.

There was a one-time setup/initiation fee charged for this, and the notification of an annual maintainence fee. It appreared that FLP got all its money from these sources, as there was no additional "service fees" attached to the purchase of products or services, nor was there any limitation or surcharge on the amount of products/goods that we could purchase.

After signing up with FLP, we made a list of items we needed in the next two months, and sent the list off as per the instructions. Ten weeks have now elapsed, and to date there has been no action by Florida Leisure Products. All attempts to expidite the process have met with unanswered phones, unreturned calls, unreturned e-mails and when I did manage to get someone to answer the phone, I was told about delays from the manufacturer, changes in products, and other excuses designed to delay delay delay.

So far, the only thing FLP did quickly was cash our sign-up check! We have filed with the BBB in Florida and Mississippi, but as yet, there is no resolution to this problem. Recent GOOGLE searches have shown that there are many more out there in the same boat, so if I can get any resolution, I'll update this report.

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Ocean Springs, Mississippi
U.S.A.