Complaint Review: Florida Shuttle Transportation

To simply say "complete ripoff" isn't enough.  My family and I were traveling home Christmas Eve.  We made these travel arrangements MONTHS in advance.  We called from our lay over in Atlanta to confirm our driver for our shuttle was on time.  We were told they would be there.  Our flight lands in Tampa on time, and our driver isn't there.  We called, and they said they would be there within the window of our reservation time, of a half hour.  That was fine.  So we waited, and the end of that time comes, and we call again.  Now the story changes that the phone operator has no idea where the driver is, because he isn't answering his phone.  This is after we were told everything was on time, and we just had to be patient and wait.  He said to wait a little longer.  So we did, and another half our later, still nothing.  I called again, and the excuse I get is "we're busy," and then I he hangs up on me.  Have to call again, and finally he admits no shuttle is coming (over an hour after he was supposed to have been there), and that he never knew he was coming.  After having been lied to the entire night, I asked for a refund, and for them to pay for me to get my family home.  He said okay, let me know how much it will cost.  We arrange for another shuttle service at the airport to take us home, and I get a text message from the shuttle service saying "refund reservation 1123".  A month later, no refund ever came.  No payment for the shuttle I did have to take, which they offered to pay for us, ever came.  The person I spoke with on the phone said his name was Veter.  We have called multiple times, and either never get through, or get hung up on as soon as I ask for a refund.  The worst customer service in the world.  After they steal your money, they will lie to you, hang up on you, and then not answer the phone during their "business hours".