Complaint Review: Florida Window and Door

Florida Window and Door took our deposit on January 30, 2016, and we signed  the first page of the contract on a clipboard and were never shown the Terms and Conditions on the backside, until the sales manager Justin Kaplan left.  Had we seen that side; we would have never signed.

They measured for the windows on February 22, 2016 and have done nothing since.  Except yell at us when we inquire as tot he status of our job.

We never signed a Permit Application, and according to Florida Statute 489.126 by failing to apply for a permit within 30 days after receiving a deposit on the job.  The deposit amounted to more than 10 percent of the contract price and the State requires the permit application to be made within that time period.  Therefore they are in violation and have never followed through.

Florida Window and Door wanted a larger down payment than we were willing to give, so had us borrow money from Enterbank UsA, and that company forwarded FL Window and Door $3750 when they had done nothing.  We gave them a check for $4500.  

In thier brochure they claim an "A" rating with the BBB...however when you go to BBB.org, they are not an accredited company.  And there have been multiple blogs posted.

They charged us $1884. for engineering drawings and permits; later we found they do not do drawings and the permit should be well below $300.

Because of over 100 complaints issued on the BBB and other sites including facebook, and the fact the company was shut down in 2009, we wrote a letter terminating our contract and requested a refund of our deposits, to which they have not responded. 

I suggest you go elsewhere when looking for impact windows and doors; this company is not performing.