Complaint Review: Flower Delivery Express

I ordered flowers for a friend's mom's funeral. They didn't deliver them, didn't call me, claim now weeks later that they couldn't confirm the funeral service time, so that's their reason for not delivering them. When I try to get a refund, they hang up on me and put me on perpetual hold. They flag my phone number so that I now go into automated system and don't let you talk to anyone. I can't imagine how many thousands of people they have ripped off, because they aqparently pay google to have their website come up on the top of the list when you google for a florist. Someone needs to stop them.