Flower Shopping.com flowershopping.com Ordered Flowers. Not delivered. No Refund. Many calls. Many emails. BEWARE internet california
On Friday June 14, I ordered a bouquet from FLOWERSHOPPING.COM for same day delivery to my friend at Kaiser Hospital. The order included the station and room number. I received an email below from the company several hours later, saying the flowers were NOT DELIVERABLE. I assume the flower provider had some issue, even though it is a well known hospital.
With precise delivery instructions. It was too late to order elsewhere for the day. My flower recipient was in the hospital for over 24 hours more. I assume if there was any sort of confusion or lag, that he would have received the flowers within the 24 hours. I called several times; no answer. Also, there is NO LIVE customer service on the weekends.
You CANNOT leave a voice message. I sent several emails giving the recipients' home address. No acknowledgement. I called Monday. Could not get through. Sent emails. No Response. I called Tuesday, after speaking with Whitney for half an hour, she assured me an upgraded bouquet would be delivered today, (Tuesday) This is FIVE days later than when I ordered the bouquet.
I THEN received an email saying that the flowers were supposedly delivered (to SOMEONE) "according to their log". Kaiser Hospital is accustomed to accepting flowers on behalf of their patients. I had the Name, Station and Room Number correct. The email further said they would not refund me the $100, and the case was closed. I emailed Charlie, the apparent manager. No response.
Stay away from this company. I'm taking it up with my credit card company. This is completely UNACCEPTABLE.