Complaint Review: FlowerDeliveryExpress.com

Wesley Berry/FlowerDeliveryExpress.com made us miss our parents 60th wedding anniversary. A confirmation was sent assuring same day delivery of a bouquet yet no flowers arrived. Not the day of the order or the day after. Contacting the company by email yielded this response:

Your order is logged and currently being filled. Our nationwide network of florists and delivery drivers are constantly updating our logs with completed bouquets, driver assignments and delivery confirmations. However, some of these updates may be delayed by changing delivery routes, florist backlog, and additional delivery attempts.                 

We will confirm your order delivery via email or text message (if you chose that option) as soon as our system is updated.
                    

Thank you for your business,
                    
Wesley Berry Flowers

Contacting them by phone requires you to answer a bunch of recorded prompts and promises a call back that I am pretty sure will never come. 

After reasing other reviews saying they don't do full refunds, I went straight to my credit card provider. I will check ripoffreport first next time.