Complaint Review: Flowers with Gifted Elegance

Flowers with Gifted Elegance customer service sucks. Tthey allowed someone to use my credit card number for an order, never confirming it was actually me the business that doesnt give a dam

I recently discovered that someone stole my credit card number & used it to order flowers for a one Belton Hargrove (I was given this much information by a very nasty operator at this business). I do not know anyone with such an unusual name. The flowers were in the amount of $100, I would never, ever, ever send anyone flowers worth that much. NOT ANYONE. Besides, I don't send flowers to anyone except my mother & stepmother & I assure you, their names are not Belton Hargrove.
I was told by my credit card company that a reputable company may settle this dispute with me, but I could not even get in touch with anyone who was willing or able to discuss this with me.
THEY SUCK.

Selina
Lakeland, Florida
U.S.A.