Complaint Review: FlowerShopping.com

FlowerShopping.com .Ordered flowers for granddaughter's 15 th birthday to be delivered 1/17/2018 late afternoon to her home. Birthday is 1/18/2018. . Noted online price of $35.95. Talked to person who was very difficult to understand. Total price was $56.11. Unable to understand because of increase. By 1/16/2018 I decided to call back and confirm price and the actual fees I was paying. I was told my $80.00 order was going out in pm. I questioned the order and the delivery date and after several attempts to clarify order was told my order number was not correct. It was confirmed that the correct # was now found and the flowers wound be delivered 1/17/2018 late afternoon. At his time (2/05) the flowers have NOT been delivered and there is a charge to my credit card for $56.11. I have made multiple attempts to speak to someone in customer service only to be put on hold for lengthy periods of time and then then disconnected. I did receive, on 1 attempt, instructions to leave my return number and an e-mail address and I would be contacted as soon as customer service available. No return call, yet.