Complaint Review: Fluent Home Burglar Alarm Systems

FLUENT is  the most dishonest, rude, corrupt business I have ever associated with.  DO NOT SIGN A CONTRACT WITH THEM WHATSOEVER; they are very deceiving and manipulative.

Had a home security system in place. Connie wanted to switch to Fluent; they sent a technician out, and he told my mom the equipment already in use IS compatible with their system.  (Took advantage of an 86 year old lady).  

This was supposed to be a free installation; there was no charge in switching over and using their approved materials. 

A year and a half later, my mom had to switch out batteries.  All hell broke loose.  The second repairman said he could not fix it because it was not one of their products, not insured under them. The system would not work correctly, problem after problem, it takes 1 to 2 hours to get anyone on the phone. Finally, my mom talked with  Natasha from headquarters in  Lehi, Utah.  This woman was the most disrespectful, power-hungry, horrible representative. She does not give a  dang about the customers nor sought a resolution with respect and sympathy. 

She even had the gall to put a note on my mom's account that no one else would service her without talking with her first.  She would not let my mom talk to anyone else.  She was seething on the phone with my mom. "You can't go to anyone else but me." So, this woman was out for revenge; my mom called her out and made sure she was targeted and could not speak to anyone else (she heard a rep talking about the note).

Natasha told my mom the technician knows nothing and idiots, and they shouldn't say anything; this is an admittance of their responsibility for lack of correct information. My mom asked why he did not tell me it was not compatible, "Natashia's reply, "He doesn't have to tell you anything about that; he is just there doing his job."  I ask where the money was supposed to be invested in my mom's free security system they did not install but deceived into thinking it was compatible. hummmmmm that is so obvious, deceit.

Natasha doesn't follow the rules, but she expected my mom to follow the contract rules, over rides scamming a customer.  OH, the best response from another rep, Eric "The rules are they to rip out the old materials and replace with their equipement" and "We give you the parts but you have to pay the technichan."  FOR WHAT, a job they should have done correctly, to begin with, own up to their little deceiving dishonest claim.  Please take my word for this, RUN!!