Complaint Review: Fluent Home LLC

Tyrel James, Fluent badge ID #: TJ467939, solicited our mother while selling Fluent Alarm monitoring services (Fluent Home LLC) door-to-door. He flat out lied to her about the terms of the contract she was signing and locked her into a 5 year contract, without her thorough understanding of the agreement she was signing because she barely understands English, and NO ONE at Fluent offered an interpreter despite the fact that it's obvious (because of her heavy accent and mispronounced words) that she doesn't speak English as her primary language.

Our mother is 77 years old, partially deaf, partially blind, and English is her second language. The slimy sales rep (Tyrel James) was so focused on his commission check that he and the Fluent Home office rushed through the whole process to get her to sign the contract without her understanding anything. She thought she was signing a 16 month agreement because they intentionally said "60 months" when selling her, instead of just saying the term was for 5 years! We have had to call them 4 times about this issue, and each time they continue to assert that they will not cancel the fraudulent sale of their contract to her without proof she's not going to a full care nursing home!

She now has to move to a senior housing community out of state, and these jerk-offs are trying to force her to pay the remaining 39 months of her contract even though she has no choice but to move because of her physical condition.

We are filing formal complaints of Elder Abuse, Unfair and Deceptive Trade Practices, and Defrauding an elderly person with the State Attorney General of Washington, Federal Trade Commission (FTC), and the Better Business Bureau. We are also going to be sharing this with thousands of friends and colleagues online via Facebook, LinkedIn and Twitter.

Taking advantage of a 77 year old woman who is partially deaf and blind is a very foolish thing to do in this day and age! What a bunch of GREEDY MORONS!