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  • Report:  #1285943

Complaint Review: Fly Elite Class

Fly Elite Class flyeliteclass.com flaudulent sales of third pary frequent flyer tickets South San Francisco California

  • Reported By:
    howard — Syosset New York USA
  • Submitted:
    Mon, February 08, 2016
  • Updated:
    Sat, July 23, 2016

MY HISTORY

A recent email from Lufthansa Airlines informed me that an upcoming first class ticket had been cancelled on me. The reason according to their rep  - Fly Elite Class of South San Francisco , California procured my trcket using others' frequent flyer points. The bad news was that I would lose my ticket and not be reimbursed.

Things get worse. Afriad that the air marshalls would pull me off several planned upcoming British Airlines flights, I called to check the status of these tickets. To my surprise all was fine, fine until the rep questioned me further. Within moments I was transferred to a supervisor, then to the fraud department, and before long was hearing words like, ' You've been involved in an unethical maneuvering of activity.

What they opened up was a can of worms. The British Airways fraud department discovered that Fly Elite Class, in acting without my knowledge or approval, was basically stealing my identity.

* The mileage points necessary to produre these above-mentioned British Airways tickets came from a false fraudulent account, an account I never opened. I've never flown enough British flights to have accumulated such a large number of points necessary to get so many first and business class tickets. The account was registered in my name by Fly Elite Class. British Airways revealed that Fly Elite Class most probably set up an account in my name, after having deposited the necessary number of their party frequent points.

* British Airways indicated that there was an American Express account inappropriately set up under my name without my knowledge or approval. On October 1, 2015 180,000 points were transferred into it.

* A false email address was also set up with my name.

* I was informed that the British Airways office had received a phone call from an unidentified caller saying that he was me. When unable to answer security questions, the individual immediately hung up.

I submitted a claim to my credit card company for reimbursement of all epenses related to the travel mentioned above. After sending the case to their fraud department, my credit card company credited my account for all expenses charged by Fly Elite Class. The supporting evidence from Lufthansa and British Airways, along with my credit card company's actions on my behalf bear out the validity of my claim.

 

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